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"Kaspersky Lab would like to apologize for any inconvenience caused by this database update error.
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However, computers that are configured to download the antivirus updates directly from Kaspersky's update servers will need to first have the Web Anti-Virus component disabled, the Kaspersky representative said. ET), according to the Kaspersky representative.Ĭomputers that download updates via the Kaspersky Administration Kit or Security Center management console will receive the fix automatically. The problem was fixed with a database update released on Jan.
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"The problem only affected x86 systems with the following products installed: Kaspersky Anti-Virus for Windows Workstations 6.04 MP4 Kaspersky Endpoint Security 8 for Windows Kaspersky Endpoint Security 10 for Windows Kaspersky Internet Security 20 and Kaspersky Pure 2.0." "The issue was caused by a database update released on at 8:52:00 PM MSK that resulted in the Web Anti-Virus component in some products blocking Internet access," a Kaspersky representative said Tuesday via email. However, the faulty update didn't just affect business antivirus products, but consumer ones as well.
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Most users reported that the problem manifested itself only on Windows XP systems. This included a recommendation to temporarily disable the Web antivirus component on the affected computers via the management console, force them to perform a new definition update and re-enable the Web antivirus. Users later posted responses they had received from the company's technical support representatives. Some reported success after disabling the Web protection component or turning off the product's monitoring for port 80, 443 and other Web proxy ports.
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In such situations, fixing the problem can require manual intervention, which can be a very time consuming task, especially on corporate networks with hundreds or thousands of computers and offsite branches.Other users confirmed the problem and attempted to troubleshoot it themselves. There have been cases when bad antivirus updates deleted critical system files and left computers unable to boot into the operating system. The impact of a bad update, however, is different from case to case and can range from a mild annoyance to hours of downtime. Actions have been taken to prevent such incidents from occurring in the future," she said.įaulty antivirus updates are not uncommon and nearly every antivirus company has had to deal with them at one time or another.
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Other users confirmed the problem and attempted to troubleshoot it themselves.